I can’t log in, because your site says that the browser is unsupported. Please also refer to this article for a more technical explanation of the issue and for further troubleshooting steps. If you are using a VPN service, we suggest connecting to a different server or disabling the connection temporarily to see if that helps. Our team is working on improving the system so that these anti-abuse measures have less impact on legitimate users such as yourself. This is part of our anti-abuse measures meant to protect the service and our users' accounts from abusers. We display this error message when we detect suspicious or abusive behavior from a specific network. I am getting an error saying "Login temporarily not permitted from your connection for security reasons, please try again later.” What should I do? If you continue facing issues, please send across all the details (from which country you are trying to access our website from? Which browsers have you tried?) to our support team for help. Meanwhile, you could also try accessing our website while connected to another network (WiFi or Mobile data). Please try accessing our website via and let us know if that helps. You can, however, try our paid plans risk-free thanks to our 30-day money back guarantee. While we no longer have free trials, our free plan costs $0, and offers the same level of security & privacy as our paid plans. To confirm that your Proton VPN connection is in order, you can connect to the server and open If the results for IP, location, and DNS correspond with the server that you are connected to, then everything is in order and the issue occurred simply due to outdated geolocation. Some services have outdated geolocation databases, so they can assign an incorrect location to the IP address that you are using. Why does it show on Google that the Proton VPN address is in A country, but I am currently connected to the server in B country? Please note that all Proton VPN servers use static IP addresses, which means that the same IP address is shared between users who are connected to the same server. However, this may be considered in the future. Unfortunately, we do not offer dedicated IP addresses at the moment. In order to avoid these issues, we suggest you use the number of connections available according to the Plan you have.ĭo you offer Dedicated IP addresses? Do you offer static IP? However, you will experience connectivity issues if the connections are active for a while on both devices. Because of the optimization of sessions, it is possible for users to sometimes connect to 2 different devices simultaneously while using the Free plan. Why am I able to connect two devices on the free tier? You can check the number of connections available to you on your Proton VPN dashboard, they are automatically updated based on the plan you choose. With the Plus plan, you can enjoy up to 10 simultaneous connections. With the Free plan, you have 1 VPN connection. Since some online services use the location of most of the users of that IP for geolocation, the influx of users may lead to IPs being mislabeled as Russian. This is due to the large influx of Russian users using Proton VPN to avoid censorship. to think I am in Russia when connected to a server in a country other than Russia? (Feb, 2022) Here you can find a list of commonly asked questions that might not have been covered yet in our knowledge base.
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